Management Psychology Essay Example | Topics and Well Written Essays - 2250 words

Management Psychology - Essay Example While most of the organizations utilize call centres in order to deliver customer service, the scale of operations vary and depend on a number of dimensions, such as the nature of technology used, strategic purpose, and management style (Mahesh & Kasturi, 2006). The aim of this research is to identify various management approaches used in order to manage call centre staff, and to explore and to evaluate what elements of management psychology are utilized in existing management practices. Also, the paper will explore the assumptions on the individual that underpin the management practices involved in managing call centre staff. Call-centre is a strategic element of any business activity involving customer service. Therefore, employees working in call-centres should be viewed as a strategic asset of a company as they are the main point of contact with the customer (Echchakoui, 2013). In order to ensure effective work in call-centres managers adopt different approaches and methods and create different working environments. Working environment in call-centres is usually quite challenging and difficult to manage as it involves great involvement of human beings. Despite the automatization of the processes and technology development, there is high concentration of individuals on both sides â€Å"of the phone†, which makes this business extremely people-concentrated by the nature. Therefore, because of its people-intensive nature, management of call-centre is quite challenging work (Mahesh & Kasturi, 2006). In order to manage call centre staff, managers employ various techniques and adopt different psychological approaches. These approaches are so different, that some describe call-centres as â€Å"slave galleons of the twenty first century† and â€Å"electronic sweatshops†, while others see call-centres as â€Å"progressive, team-based and career fulfilling environments† (Robinson & Morley,

The African and Chinese legal systems Essay Example | Topics and Well Written Essays - 2000 words

The African and Chinese legal systems - Essay Example Although, laws are culture specific and effectivity of laws still has to originate between man and the natural law. No amount of positive laws will prosper if the self controlled order is not put into consideration. Human beings as intelligent as ever could not be presumed to have no culture. As human beings, they have their own way of settling conflict amount themselves which are born out of human experience. In both Africa and Chinese laws they have their history to look back. Various events in their history shapes the present Leal legal system under which they operate. They have their historical cultures to look back that point’s evidence to their existence and them the manner they settle conflicts among themselves. The Western denial or branding on African and Chinese laws could not contradict the existence of internally developed wisdom of each culture. Each group of people in the world has its own way of doing things. For other culture not respect another’s cultur e would be me missing the very point of existence. Perhaps the law must have something to do as well with geographical locations because how these people behave socially or individually is also a function of geographical location, where they could be found on earth.

The Role of Music in My Life Essay Example | Topics and Well Written Essays - 250 words

The Role of Music in My Life - Essay Example Personally, music usually caters to my different moods. For instance, when I am feeling lonely, I listen to classical music because the kinds of Bach and Beethoven have a soothing effect that penetrates the heart. When I feel so down and hopeless, I listen to inspirational songs that lift my spirits up. I believe this manner is really very effective because after some time, I feel a lot better and continue to live, inspired. At other times, there are feelings I cannot quite express especially with the people I love, like anger. I turn to music, to songs that convey messages that relate to my situation. Songs sometimes teach me as well about facts of life especially regarding feelings and it helps to know that I am not alone in the struggles I meet. When I am glad, I also turn to music which I believe is how most of us express our happiness. Music gives the joy like what being in love brings, that is why there are so many songs that tell different love stories. Probably, it could also be said that music is another universal language aside from love.

Medically fraigle Children in Foster Care Research Paper

Medically fraigle Children in Foster Care - Research Paper Example While some technological dependant children that are born with serious medical conditions require extensive specialized services such as bronchio pulmonary dysplasia requires oxygen support and breathing machines. Every year number of children enters into protective custodies like foster homes where they are given not only medical treatment but also love and support. These foster and adoptive homes are survivors for these medically fragile children who meet the needs of these children (RNformation, 2005). Thus in order to properly meet the needs of these children it is advisable that more and more foster and adoption homes should be opened so that their needs can be satisfied. Despite medical intervention services and various other technologies the aggregate number of children who are medically fragile is also increasing. As according to the 1989 finding, it is reported that approximately 10-15 % of the children in United States have chronic health conditions and 1 million of these children face disabling and costly conditions. Furthermore 17000 to 100,000 children are technological dependent (Cernoch, 1992). But there is a growing trend as now there are larger numbers of medically fragile ch ildren who avail the services of foster homes. All over the world this care has risen, as in 2005 there were 625 children in Washoe County’s Foster Care in the month of March but in April and May four children with Type 1 diabetes came into care (RNformation, 2005). Thus there is special need for more and more foster homes because they medically fragile children need these specialized services for their betterment and for their living. To cater to the needs of these medically fragile children intensive foster care, clinical services and other specialized programs should be initiated that would provide treatment services. These children exceptional needs should be well catered through

Tennyson wrote In Memoriam Essay Example for Free

Tennyson wrote In Memoriam Essay Tennyson wrote In Memoriam for a dear lost friend of his. The poems span the length of 17 years. When Tennyson writes of the way of the soul, is most definitely referring to that metaphysical aspect of a person’s spirit – that thing which travels beyond death. Tennyson’s fear however, is that he cannot write about the soul, as he says, â€Å"For words, like Nature, half reveal/And half conceal the Soul within. † (Tennyson lines 3-4 poem V. ) In short, Tennyson writes of the loss of his friend’s soul. Tennyson’s fear becomes that he will not know his friend any longer in his mortal form (perhaps Tennyson fears he will not recognize his friend’s soul should they meet again); such desire is shown in poem XII, ‘Is this the end? Is this the end? ’ (Tennyson line 16 XII). However, Tennyson forgoes his fears and finds a certainty as expressed in these lines, â€Å"And I perceived no touch of change,/No hint of death in all his frame,/But found him all in all the same,/I should not feel it to be strange. † (Tennyson lines 17-20 poem XIV) thereby proving that his friend is not altogether lost to him, nor should Tennyson feel sorrow for one who is not lost. 2. Tennyson wrote Mariana as a character taken from Shakespeare’s Measure for Measure. In the poem Tennyson illustrates the woman’s waiting for her lover; the ambiance of the poem illustrates the woman’s vain waiting with word choices such as, â€Å"rusted nails† â€Å"broken sheds† and hinges that â€Å"creak† (Tennyson). Such elements of dilapidation reveal the psychology of the main character’s actions; thus Tennyson uses environment as revelation to the person’s psychological makeup. In Browning’s My Last Duchess the reader is exposed to a subjective reality in which the Duke reveals to the emissary that, â€Å"[he] gave commands; / Then all smiles stopped together. † (Browning). Thus, the reader is left to believe he killed her, or had the Duchess killed because of her flirtatious (according to the Duke) wanderings. Browning’s use of enjambment instead of the metered revelry of Tennyson’s poem stand as stark contrast to one another: Tennyson’s work is pleasing to the ear, affecting the reader to follow the meter and its revelations of grief and love for the grieved while Browning’s enjambment give the reader a jilted session of reading making the reader disquieted and not all together comfortable in reading the poem, a technique that makes them wonder about the ease with which the Duke mentions that he murdered his wife. 3. Edward Fitzgerald’s Rubaiyat of Omar Khayyam is a work of hedonistic texture because of its many references to love or lust of earthly delights, as in the lines â€Å"Here with a Loaf of Bread beneath the Bough,/A Flask of Wine, a Book of Verse and Thou/Beside me singing in the Wilderness -/And Wilderness is Paradise enow† (Fitzgerald Quatrain XI). Thus, in order to be human, to feel human, Omar must indulge in earthly pleasures or else what is the point of eating bread? Drinking wine? Reading and singing? It is these components that make up the pleasures of humanity. In Fitzgerald’s translation of the poem, wine is almost a character which comes up and is referenced again and again, supporting the thesis of hedonism being the theme and design of the poem. The poet uses this device to escape the more sordid details of living such as â€Å"punishment and pain† as well as â€Å"dirty wind, fire, and water† (Fitzgerald). 4. Matthew Arnold’s poetry showed a heaviness of doubt: Doubt of self, doubt of love, doubt of God and the ever-after. In To Marguerite—Continued this doubt is plainly illustrated with lines such as, â€Å"†¦then a longing like despair†¦Ã¢â‚¬  (Arnold line 13) when speaking about the nightingales who sing sweetly, but their song becomes distorted in the poet’s ears as he feels as though their song is soured because the birds could remember a time when the continents were together instead of separated. This line represents a stance on lovers – how lovers are once together but separated and thus the longing of the past is bred into the poem through the songs of the birds. Also, as much beauty as Arnold places on the importance of the ocean, he overshadows this sentiment by making the ocean a divider with the line, â€Å"Now round us spreads the watery plain—† (Arnold line 17). And of love, Arnold gives no reverence but merely paints love out to be intermittent moments in a bleak world as in the poem The Buried Life he states, â€Å"Alas! is even love too weak† (Arnold line 12). This bleakness spreads into Arnold’s poem Dover Beach in which the sea again plays a vital part in expressing Arnold’s joyless life through the metaphor of a melancholy ocean. 5. One theme that runs through Arnold’s poems is that of doubt, concurrent with this theme is the image of an ocean. This ocean or â€Å"estranging sea† (Arnold line 24) as is described in To Marguerite—Continued is also read in his poem The Buried Life. He uses the ocean as a metaphor of a juggernaut of loneliness and separateness in which his doubt resides. The ocean is used to illustrate how he is alone from humanity as well as love in these two poems and how it is this unnamable force, this feeling as big as an ocean which makes his life miserable. Although he uses poetic metaphors, Arnold’s poems do not illustrate anything of the joyful hedonism of Edward Fitzgerald’s Rubaiyat of Omar Khayyam. One may postulate that such lack of hedonism is puritanical in comparison to Tennyson’s love illustrated in his In Memoriam however the reader may conjecture that perhaps Arnold had been loved or had loved at one point in his life because the suffering of his soul is in each poem he writes. Arnold’s theme is doubt and loneliness and in this doubt arises the question the reader must ask themselves, Is love worth such misery? For Arnold, perhaps it wasn’t.

Principles of Marketing: Bentley Motors

Principles of Marketing: Bentley Motors Marketing strategy with details of the 4 P’s with justification (Bentley Motors): Bentley Motors limited is a British luxury automaker and a wholly owned subsidiary of the Volkswagen AG. Designing, engineering, manufacturing and distribution of luxury motors are the major activities of Bentley Motors. Bentley Motors was established in the year 1919 by W. O. Bentley. This company was founded in Cricklewood near London. Rolls-Royce Motors had acquired this company in the year 1931 and in the year 1998 this company had purchased by Volkswagen AG. Since then this company has been the wholly owned subsidiary of Volkswagen AG (Stephanie, 2013). The marketing strategy of Bentley Motors had been so formulated that the company sells the models of the automobiles through the franchised dealer all over the world. This company had been producing the motors which are considered to be the luxury motors in the global market. The strategic management of the company makes the company to successfully market the models of the cars all over the world. The marketing strategy of Bentley with the 4Ps is as follow; Products: The luxury automobiles of the company satisfy the needs of the customers. The cars models of 4.5 liters became much popular as the vehicle of choice of the population. The luxury cars of this company are designed as per the needs and the demands of the customers. The racing cars designed by this company are also much popular. The Bentley Continental fastback coupe was designed by this company to cater the domestic demands. These models were manufactured with the compilation of many important standardized components. Standard steel saloon, continental models, S-Series, T-series models are some of the well known and popular models of the company (Georges, 2014). Place: The company sells the cars models through the franchised dealers all over the world. China has been a very good market for this company’s cars. The company tries to enter into many emerging markets scattered across the world. After Rolls Royce had purchased Bentley Motors, the later could compete with other competitive and expensive car producing companies in the international market. Price: The cars of this company are of high quality and thus the prices are higher compared to regular use cars. The company focuses on the satisfaction of the customers and tries to cater best quality racing cars and luxury cars. The company could not compromise with the quality and standard of the motors. The high end cars are designed and engineered with the use of technology. The company targets rich section of the society those who consider the quality of the cars with their prices. Promotion: The company implements ethical marketing strategies compromising of effective marketing tools to market the cars in the international market. Proper advertisements, campaigns, promotional schemes and other promotional schemes are practiced to make the product well known to the customers of the world. The logo of the company is a symbol of status and prestige for the customers (milesperhr, 2012). Briefly discuss about the Integrated Marketing Communion (IMC) to become more competitive: Integrated Marketing Communication or IMC is the tool to understand the marketing communication strategies in the light of innovation and innovative strategies. IMC helps to formulate such strategies which could solve different types of the business issues through the collaboration with the international companies and the rivals in the market. The IMC strategies help the companies to become more competitive in the market and to make them cost effective in the competitive world. The companies could implement the IMC strategies in both the conventional and non conventional marketing media. The companies could implement these strategies in making the promotional methods to make them more effective and efficient towards successful achievement of the organizational goals. There had been several changes in the modes of communicating with the customers. These continuous changes have been possible because of the consistent conduction of the research and development in the field of marketing strategies (bentleymotors, 2014). There had been various positive shifts from the conventional marketing strategies to interactive marketing, from Mass Media to some kinds of Specialized Media, from Low Accountability in marketing to high Accountability in marketing spend, from limited connectivity to persuasive connectedness. These shifts had made the Integrated Marketing Communication so much effective to make the goal of customer orientation possible by the companies. The various components of IMC which are implemented in the marketing strategies of different companies are the following: Organizational culture The mission, vision, goal and objectives together build the organizational culture. Four Cs in Marketing Mix- Consumer, Cost, Convenience, Communication The most important components of the marketing strategies are described here. The consumers are the target segment; cost and convenience decide the price of the products and the distribution channels to be formulated. Finally the communication is the important tool of intimating the customers about the products. Advertising: The advertising includes various media like broadcasting, commercial ads, outdoor advertising, online advertisement which is also gaining much popularity now a days. The companies can put advertisements in different auction sites, social networking sites and classified ads are also there in the newsletters etc. Direct marketing: Another important tool of communicating is direct marketing where the customers could be interacted directly through different channels like direct mails, telemarketing, shopping channels, internet sites, websites, mobile messages, outdoor advertising etc. The seller could come into direct connection with the buyers through direct marketing (Panerai, 2015). E-Commerce: E-Commerce includes Search engine optimization, Mobile marketing, content marketing, social media like Facebook, Twitter, Instagram etc. The components of E-Commerce are making the marketing more effective and useful. Public Relations: The companies could interact with the target segment through creating an effective public relation strategy. The companies could communicate through special events, interviews, conferences, charity involvement etc. Promotions: There are various promotional tools which are to be implemented by the companies. The promotional schemes include contests, coupons. Product samples, prizes etc (milesperhr, 2012). Corporate volunteering: Now a day the companies are getting engaged in donations, volunteering and many other charitable actions. References: bentleymotors. (2014, August 28). Bentley Looks to the Future with new Skills Programme. Retrieved from bentleymotors: http://www.bentleymotors.com/en/world-of-bentley/our-story/news/2014/bentley-new-skills-programme.html Georges, C. (2014, September 09). In Conversation With Christophe Georges, President CEO, Bentley Motors Inc. Retrieved from luxurysociety: http://luxurysociety.com/articles/2014/09/in-conversation-with-christophe-georges-president-ceo-bentley-motors-inc milesperhr. (2012, March 01). Bentley Motors Campaign Plan. Retrieved from milesperhr: http://www.milesperhr.com/tag/bentley-marketing/ Panerai, F. (2015, February 18). Bentley motors. Retrieved from slideshare: http://www.slideshare.net/FiammaPanerai/bentley-motors-art Stephanie, A. (2013, October 02). Bentley company case. Retrieved from slideshare: http://www.slideshare.net/aguness/bentley-company-case

Free College Admissions Essays: Passion for Economics :: College Admissions Essays

My Passion for Economics    The crucial importance and relevance of economics related disciplines to the modern world have led me to want to pursue the study of these social sciences at a higher level. My study of Economics has shown me the fundamental part it plays in our lives and I would like to approach it with an open mind - interested but not yet fully informed.    Having spent half of my life in India I have direct experience of two very different lifestyles making me more eager and enthusiastic to investigate other ways of life from a macro perspective. After completing my A-Levels, I hope to travel to Germany with a few friends in order to find out more of this culture and improve my German. Due to my different experiences, I am multilingual and can speak fluent Hindi and Gujarati.    In the Sixth Form, I regularly attend the school Debating Society, where I jointly hold the senior most position and organize many school charity events in my Senior Prefect role of Charities Coordinator. In the past, this has included raising nearly  £3000 on the behalf of an Indian Cultural Society Fashion Show for the Indian earthquake. I was involved in the establishing of the first ever Student School Council in which I was Year Representative.    Last year, I was involved in designing a roof for a proposed Tate Modern extension in a project sponsored by architecture firm Ove Arup. For this, I gained a Crest 'Gold' Award but more importantly the opportunity to investigate something from a technical point of view, thus branching away from my mainly unscientific subject base.    The demanding nature of the work has given me an added sense of responsibility but also of pride, fulfilment, and greater appreciation for hard work, ultimately making me more mature and dependable.    My other hobbies are equally varied, including Badminton, Club Cricket, and helping in the production of plays such as Bugsy Malone and The Threepenny Opera at school. Thanks to my love of reading, I have in the past written book reviews for The Asian Age newspaper.    I take pride in and put effort into all my work, whether academic or not.